Sales and Service Manager
Full Time • Cleveland East
Benefits:
- Health insurance
- Opportunity for advancement
- Training & development
Summary:
The Sales and Service Manager is primarily responsible for leading the marketing, sales, and customer service efforts at Goldfish Swim School. This role involves creating a strong community presence through grassroots marketing and brand awareness events, generating leads, closing sales, and ensuring an exceptional customer experience. Additionally, the Sales and Service Manager oversees staffing, retail, and vending departments, as well as birthday party operations. They also train and lead a team of Sales and Service Associates to achieve similar goals.
Key Responsibilities:
Lead marketing efforts by organizing and executing grassroots marketing and brand awareness events in the community.
- Create engaging content for social media to promote the school’s programs and events.
- Develop and maintain business-to-business relationships.
- Manage the sales process from lead generation to sign-ups and follow-up with trial participants to ensure they become members.
- Overcome objections and close sales effectively.
- Train and lead a team of Sales and Service Associates to meet marketing, sales, and customer service objectives.
- Ensure a high-quality experience for current members.
- Assist with daily operations to ensure compliance with GSS standard operating procedures.
- Interact with Deck Supervisors and Golden Teachers on scheduling, customer service, and training-related issues.
- Maintain knowledge and skills in technology platforms for bookings, class scheduling, and administrative functions.
- Implement and uphold safety standards, including the Emergency Action Plan.
- Be willing to train for and understand the roles of lifeguard, swim instructor, and deck supervisor as needed.
Education/Experience:
- High school diploma or GED preferred.
- Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
- Experience in grassroots marketing and brand awareness preferred.
- Experience in membership sales preferred.
Certificates and Licenses:
- Lifeguard Instructor certification recommended.
- If not currently certified, please be open to getting lifeguard certification.
Work Environment:
- Regular exposure to heat and humidity.
- Moderate noise levels.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!